Terms and Conditions

Who We Are and What These Terms Cover

MedicBite Cologne GmbH, Herthastraße 4, 50969 Köln, Germany (the "provider" — "we"), offers cryotherapy, Longevity, and performance services under the brand "Coolzoone by MedicBite". These include whole-body cryo chambers, complementary health and wellness treatments, events, and room rentals, provided primarily at our center at Herthastraße 4 in Cologne.

Contracts for treatments, packages, memberships, and the mobile app are concluded with consumers only. Event and room rental contracts are also open to businesses. The app is supplied to us by RemediCool GmbH as software as a service; your contract partner is always MedicBite Cologne GmbH.

Our Services

Our services include the use of high-performance cryo chambers and complementary treatments — for example lymphatic drainage, the M.C.S. (Multi Cryo-Hacking System), body scans, metabolic analyses, hyperbaric chambers, and massage systems — plus a mobile app and an online shop for booking and payment. We may also sell physical goods (e.g. supplements, vouchers) and digital content.

Important: All services are designed to support general health, fitness, prevention, recovery, and well-being. They are not medical advice or medical treatment and cannot replace either.

Bookings and the App

A contract is formed when you book a specific service and we confirm it. You can book on site at the center, in the online shop on our website, or in the app. All treatments require a booked appointment.

Before your first visit, you complete a digital vital and fitness check at the center. At the end of this process, a one-time QR code is generated that sets up your personal account in the app; your check results are then stored in your account, and the app calculates individual treatment recommendations. Access to the app works exclusively via this QR-code process — if you are ever logged out, you will receive a new one-time QR code on your next visit.

Contract Models

You can choose between single bookings (one treatment), packages or multi-session cards (a set number of treatments — unused sessions expire at the end of the statutory limitation period unless agreed otherwise), and memberships (recurring use of our services). Memberships renew automatically after the agreed term unless terminated within the agreed notice period.

Health Requirements

Using our services requires that you are in suitable health. You must answer the vital and fitness check completely and truthfully, and tell us right away about any relevant changes to your health — you can simply inform the staff at the center. Please follow all safety notices and staff instructions at all times. If in doubt, we recommend checking with a doctor before your first session.

We may exclude customers from individual or all treatments if there are health or safety concerns — before or during a session.

The vital and fitness check and the app require the processing of health data. This happens only on the basis of your explicit consent under Art. 9(2)(a) GDPR, which you can withdraw at any time with future effect. Without this consent, our services cannot be used. Details are in our privacy policy.

Prices and Payment

The prices shown at the time of booking apply and include the applicable statutory VAT. Payment is due when you complete the booking; memberships are billed per the agreed billing period. Prepaid packages keep the price agreed at the time of purchase — later price changes do not affect them.

When a membership renews, we may adjust prices moderately in line with increased overall costs (e.g. staff, energy, rent, licenses, maintenance) — never beyond the percentage increase of those costs. We will inform you at least six weeks before the new term begins, and you may terminate up to two weeks before it starts.

Appointments, Cancellations, and House Rules

Please arrive on time — arriving late can shorten your session or forfeit it entirely, without a refund. Free cancellation or rebooking is only possible where expressly offered for the specific booking, within the deadlines shown at booking.

We may reschedule or cancel appointments in unforeseeable circumstances (e.g. technical faults, maintenance, staff illness, force majeure) or due to legal requirements. In that case, payments you have already made remain valid and are credited toward replacement appointments.

At the center, please treat our facilities and equipment with care, follow the safety and hygiene rules, and be considerate of other guests. Food and drinks are allowed only in designated areas; alcohol and drugs are prohibited. We may exclude customers from the center for serious violations, without a refund of fees already paid.

Memberships and Termination

After the initial term, memberships and subscriptions renew for an indefinite period and can then be terminated by either party at any time with one month's notice. Terminations require text form — email, post, or fax is sufficient. For memberships concluded online, an easily accessible cancellation button is available in line with Section 312k of the German Civil Code (BGB). The right to extraordinary termination for good cause remains unaffected.

Vouchers, Goods, and Digital Content

Gift vouchers can be redeemed for all our services and are generally transferable; promotional vouchers are valid only during the stated promotion period and for the specified services. Vouchers cannot be paid out in cash; remaining balances can be used within the statutory limitation period.

Physical goods (e.g. supplements and other health products) can be purchased at the center, in the online shop, or in the app. Delivered goods remain our property until paid in full. Digital content (e.g. analyses and reports) is licensed for your personal, non-transferable use only.

Events and Room Rental

Our rooms, equipment, and systems can be rented for private and business events. Event bookings are binding; free cancellation is only possible where expressly agreed. You are liable for damage to the rented rooms, facilities, or equipment caused during the event by you, your staff, participants, or other accompanying persons — normal wear and tear excluded. You must also ensure that all participants follow the house rules, the safety and hygiene rules, and staff instructions.

Liability

We are fully liable for damage caused intentionally or by gross negligence, and for injury to life, body, or health. In cases of slight negligence, we are liable only for breaches of essential contractual obligations, limited to the foreseeable damage typical for this type of contract. Mandatory statutory liability — in particular under the German Product Liability Act — remains unaffected.

Right of Withdrawal for Consumers

As a consumer, you have a statutory 14-day right of withdrawal for distance contracts and contracts concluded off-premises. Contracts concluded on site at the center are generally not covered by a right of withdrawal.

The right of withdrawal is excluded or expires early in certain cases, in particular:

• leisure-related services booked for a specific date or period (e.g. appointments for treatments or events at the center),
• digital content, once we have started performance with your express consent and your confirmation that you lose your right of withdrawal as a result,
• sealed goods that are unsuitable for return for health-protection or hygiene reasons, once unsealed after delivery.

The full withdrawal notice, including the model withdrawal form, is part of the binding German terms at /agb. To exercise your right of withdrawal, send us a clear statement (e.g. by letter or email):

Governing Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law does not override mandatory consumer protections of the country where you habitually reside. The contract language is German.

This summary reflects the German Terms and Conditions and withdrawal notice dated October 2025. The legally binding version is available at /agb.